WHY ISN’T MY WIFI WORKING? – Anna Maria Island Rentals

WHY ISN’T MY WIFI WORKING?

Why isn’t my wifi working?  Wireless internet can be frustrating at times.  Simple fluctuations in power are often the cause for issues with internet modems and routers.  Most modems in Island Real Estate rental units are provided by Bright House Cable. They can be located anywhere in the house including kitchens, bedrooms, closets, living spaces, and garages.  To locate you modem, look for a small black or gray box connected to a coax cable.  A quick power recycle will solve most issues.  DO NOT push the reset button, as this will often cause additional trouble.

To reset a modem or a gateway (modem-router combination):

1. Unplug the modem’s power cord.
2. Remove the battery (usually concealed by a panel in the back or side of the modem).  Note, some modems have batteries and others do not.
3. Wait 15 seconds and put the battery back in place, and plug the modem back in.
4. Wait 45 seconds for the cable modem to initialize.
   • Your modem is initialized when the lights for power and Internet connectivity are on (solid, not blinking). To find out which lights indicate this on your particular modem, see What do the lights on the front of my modem mean?
5. Attempt to browse the Internet again.

A wireless router is a small box that receives the internet signal from the modem and broadcasts it throughout the Anna Maria Island home.  If your rental has a router, it may need a simple power recycle as well.

To reset both a router and a modem:

1. Unplug the router’s power cord.
2. Unplug the modem’s power cord.
3. Remove the modem’s battery (usually concealed by a panel in the back or side of the modem).  Note, all modem’s do not have a battery.
4. Wait 15 seconds and put the battery back in place, and plug the modem back in.
5. Wait 45 seconds for the cable modem to initialize.
   • Your modem is initialized when the lights for power and Internet connectivity are on (solid, not blinking). To find out which lights indicate this on your particular modem, see What do the lights on the front of my modem mean?
6. Plug the router back in.
7. Wait 45 seconds for the router to initialize.
8. Attempt to browse the Internet again.

If this does not solve your problem, please call our guest services staff at Island Real Estate (941) 778-6066.  We may need to send one of our technicians to your rental unit, or schedule a service call with internet provider.